No

Lani - I’m so sorry to hear about the experience you’ve had - I’d love to meet you there and make it right and make you a delicious espresso beverage for you to enjoy. Yes, we clean our machines daily, and if you experienced in attentive service, that’s counter cultural to what we’ve become known for, Heroic Hospitality - would you be willing to give us another shot at serving you well?

Yes

By U.P., I think Ellis meant the "University Place" store.

Gift certificates are available. Just talk to the friendly baristas. They will get you set up.